1.1. The Customer has the right to give requests and instructions over the telephone only if it is impossible to trade via the client terminal.
1.2. The Customer shall give requests and instructions to Alpari (UK)'s dealers on: +44 (0)207 648 4570.
1.3. The Customer has to provide his/her login and password prior to giving requests and instructions over the telephone. In case of unsuccessful password authorisation or if the Customer refuses to go through this process, his/her instructions will not be accepted.
1.4. All the requests and instructions must be given in English.
1.5. The terms used in this document have the same meaning as defined in the Terms of Business.
Customer: "Hello, this is John Smith, login 1234, password – smith."
Dealer: "Hold on a second, please."
"Ok, your password is correct." (NB: If all relevant checks have been successful).
Customer: "USD/Yen, in 2.8 lots".
Dealer: "117.58/117.60", or "117.58/60", or "58/60". (Bid/Ask).
Customer: "Buy" or "Sell" or "Nothing done".
Dealer: "You have bought 2.8 lots of USD/Yen at 117.60, ticker 22365".
Customer: "Done".
Customer: "I would like a price to close 2.8 lots of my position in USD/Yen, ticker 22365". (NB: The Customer should specify if he/she wishes to close a position partially: for example, "I would like a price to close 2.0 lots of my long position in USD/Yen, ticker 22365."
Dealer: "118.10/118.12" ("Bid/Ask", or just "Bid" if the Customer closes a Buy position, or just "Ask" if the Customer closes a Sell position).
Customer: "Done" or "Nothing Done".
Dealer: "You have closed 2.8 lots of your position in USD/Yen at 118.10, ticker 22365".
Customer: "Done".
5.1. Place a Stop Loss or Take Profit order
Customer: "I would like to place a Stop Loss order at 117.70 for my long position in USD/Yen, ticker 22365 ".
Dealer: "You have placed a Stop Loss at 117.70 for your long position in USD/Yen, ticker 22365".
Customer: "Done".
5.2. Place a pending order
Customer: "I would like to place a Buy Limit order at 117.50 for 1 lot in USD/Yen".
Dealer: "You have placed a Buy Limit order at 117.50 for 1 lot in USD/Yen, ticker 549801"
Customer: "Done".
6.1. Delete a Stop Loss or Take Profit order
Customer: "I would like to delete my Stop Loss order for my Buy position in USD/Yen, ticker 22570".
Dealer: "You have deleted your Stop Loss order for your Buy position in USD/Yen, ticker 22570".
Customer: "Done".
6.2. Delete a pending order
Customer: "I would like to delete my Sell Stop order for my position in USD/Yen, ticker 24587".
Dealer: "You have deleted your Sell Stop order for your position in USD/Yen, ticker 24587".
Customer: "Done".
7.1. Modify Stop Loss or Take Profit level
Customer: "I would like to modify my Stop Loss for my long position in USD/Yen from 117.70 to 117.50, ticker 22365".
Dealer: "You have modified your Stop Loss for your long position in USD/Yen from 117.70 to 117.50, ticker 22365".
Customer: "Done".
7.2. Modify pending order level
Customer: "I would like to modify my Buy Stop order in USD/Yen from 117.70 to 117.50, ticker 22365".
Dealer: "You have modified your Buy Stop order in USD/Yen from 117.70 to 117.50, ticker 22365".
Customer: "Done".
In order to request an indicative quote, the Customer does not have to provide his/her password. In this case the Customer has to state only his/her name and surname and login.
Customer: "Hello, this is John Smith, login 1234, EUR/USD”.
Dealer: "1.0310”*
9.1. The dialogues used in this document are examples of how the Customer should speak over the telephone while trading. If the Customer fails to comply with the Telephone Trading Etiquette, the dealer has the right to terminate the telephone conversation.
9.2. The Customer accepts that if the telephone conversation has not been concluded in accordance with the Telephone Trading Etiquette, i.e. has been terminated by any reason, he/she will be responsible for his/her requests and/or instructions.
9.3. In the situations described in pp. 4, 5.1, 6, 7 the Customer, among other details must provide a ticker. If the Customer forgets this number, the dealer has the right to accept the instruction/request if the Customer can indicate all other details correctly. If the Customer has two or more positions with the same details, the dealer has the right to choose any of them.
9.4. The dealer has the right to terminate the telephone conversation if the Customer is silent for a reasonable period of time (approximately 5 seconds) after his/her instruction/request has been concluded.
* under normal market conditions
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